Staff Satisfaction in Market Competition Essay Example | Topics and Well Written Essays - 1500 words

Staff Satisfaction in Market Competition - Essay ExampleAs the paper declares employee satisfaction has been turn up to be directly related to overall productivity within an organization, whether the employees are in direct contact with the end consumer or not. This relationship can mayhap best be seen in the service-profit chain described by a report given by members of the Harvard Business School faculty. This discussion stresses that the Purdue University study back up this service-profit chain in reverse by focusing on the employees within corporations who had little to no actual contact with the end consumer. This study also exhibit that the happy employee deep within the company is more likely to work hard to help other employees within the company with whom they have contact. These other employees, skin senses their voices are heard and fulfill that their needs are met, are then more likely to take personal interest in pleasing the customers. These satisfied customers inc rease exponentially into a loyal market base and much greater profitability for the company. More than a cooperative team working together to meet the customers needs, companies with happy, productive employees increase their productivity simply by reducing the need to train new employees as a result of high overturn thanks to an increased employee loyalty. This employee loyalty developed as a result of customer service within the organization further translates to a more warlike market edge. Loyal employees have an active interest in helping their company be successful.